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Funder Relations

We provide customised services, risk mitigation and case management solutions to various medical schemes and their appointed Administrators, as well as other Funders in the healthcare industry. Our dedicated Fund Managers team consists of qualified nursing sisters experienced in Emergency Medical Services (EMS) and trauma as well as staff with extensive scheme administration experience, providing a perfect balance of clinical and administrative expertise to ensure compliance with the rules of our contract schemes and the optimal management of their EMS risk. We have designed three specific products, namely Medic Access, Medic Access Enhanced and Medic Service, to meet our clients’ specific requirements. The products range from entry level 24/7 access to our Contact Centre and dispatch of emergency services to a full risk-transfer (capitation) agreement, offering a comprehensive basket of services customised to each client’s specific needs.


ER24 Medic Access is designed for Funders, Medical Schemes, and Medical Scheme Administrators. It ensures 24-hour access for all members of the contracted membership group and their families to the ER24 Contact Centre and the national ER24 emergency network that includes air and ground ambulances.

Whilst all the other services that are provided to deal with a medical emergency – such as emergency room investigations, and hospital admissions – are the responsibility of the client or member, ER24’s Contact Centre is available 24/7 for after-hours membership validation. It is important to note that the cost of all ambulance transfers will be billed at ER24’s preferential tariffs that are significantly lower than private ambulance tariffs.

All members have access to the following services by simply calling our emergency hotline +27 11 319 6300 or       084 124:


ER24 Medic Access Enhanced incorporates all the services included in the ER24 Medic Access programme with the addition of the following:


This product is designed for groups such as Funders, Medical Schemes, and Medical Scheme Administrators. It is a full risk-transfer (capitation) agreement and provides, in addition to the services included in the Medic Access and Medic Access Enhanced products, a comprehensive basket of services that are “tailor-made” for each client as required: